Collection Specialist
Williamsville
Collection Specialist
Full Time • Williamsville
Benefits:
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Paid time off
- Training & development
Position Overview
We are seeking a motivated and professional Collections Specialist to join our team. This role focuses on communicating with consumers, negotiating payment arrangements, and resolving accounts while maintaining compliance and professionalism on every interaction.
Key Responsibilities
- Contact consumers regarding outstanding accounts
- Negotiate payment arrangements and account resolutions
- Maintain professionalism on all calls
- Document account activity accurately in our system
- Meet daily, weekly, and monthly performance goals
- Work collaboratively with team members and leadership
Qualifications
- Previous collections experience is a plus (not required)
- Strong communication and active listening skills
- Ability to de-escalate situations and find solutions
- Comfortable working in a goal-driven environment
- Basic computer and data entry skills
- Reliable, motivated, and team-oriented
Compensation & Incentives
- Competitive hourly wage based on experience
- Highly competitive performance incentives
- Bonus structure integrated with the Zizo platform
- Daily performance-based games and incentives
- Opportunities for advancement and career growth
Compensation: $17.00 - $19.00 per hour
About Us
TruNorth Resolution Group is a National Consumer Debt Collection Agency Specializing in Debt Settlement & Debt Relief.
WE REPRESENT CREDITORS IN THE COLLECTION OF OUTSTANDING ACCOUNT BALANCES
We serve all industries, including insurance companies, manufacturers, distributors, and trucking companies, and have more than 20+ years of experience in reducing bad debts, and improving collections.
We serve all industries, including insurance companies, manufacturers, distributors, and trucking companies, and have more than 20+ years of experience in reducing bad debts, and improving collections.
By utilizing the skills, knowledge, and unique experience of our agents and management team, we have proven results and strategies on all levels of account placement.
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