Collections Specialist
Williamsville
Collections Specialist
Full Time • Williamsville
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
About the Role:
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.
Position Overview:
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.
Key Responsibilities:
- Manage a portfolio of delinquent accounts to drive timely and consistent collections
- Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes
- Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements
- Perform skip tracing to locate individuals with outstanding debts
- Accurately document all client interactions and maintain detailed records in the system
- Review accounts for discrepancies and work toward timely resolution of billing issues
- Collaborate with team members to improve collection strategies and overall performance
- Monitor payment activity and identify trends, reporting significant changes to management
- Escalate complex or sensitive cases as needed
- Consistently meet or exceed individual and team performance goals
- Deliver a high level of customer service to build and maintain positive client relationships
Qualifications:
- High school diploma or equivalent
- Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals
- Strong negotiation, problem-solving, and conflict resolution skills
- Excellent verbal and written communication abilities
- Ability to handle sensitive financial matters with professionalism and empathy
- Proficiency with basic computer systems; experience with SCollect or collections software is a plus
Skills & Attributes:
- Results-oriented with strong follow-through
- High level of integrity and professionalism
- Detail-oriented with strong organizational skills
- Ability to work both independently and collaboratively
- Adaptable and comfortable in a dynamic, fast-paced environment
Compensation & Benefits:
- Competitive base salary with performance-based incentives
- Paid time off
- Opportunities for career growth and professional development
Compensation: $16.00 - $22.00 per hour
About Us
TruNorth Resolution Group is a National Consumer Debt Collection Agency Specializing in Debt Settlement & Debt Relief.
WE REPRESENT CREDITORS IN THE COLLECTION OF OUTSTANDING ACCOUNT BALANCES
We serve all industries, including insurance companies, manufacturers, distributors, and trucking companies, and have more than 20+ years of experience in reducing bad debts, and improving collections.
We serve all industries, including insurance companies, manufacturers, distributors, and trucking companies, and have more than 20+ years of experience in reducing bad debts, and improving collections.
By utilizing the skills, knowledge, and unique experience of our agents and management team, we have proven results and strategies on all levels of account placement.
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