Administrative Assistant

• Process consumer payments accurately and efficiently.
• Operate the office verification line by completing payment verifications and ensuring all required documentation is received before payments are processed.
• Update account information and account statuses following payment processing.
• Assign, transfer, and maintain employee account assignments as directed.
• Handle all administrative email correspondence with consumers, clients, and internal staff in a professional and timely manner.
• Submit required client reports, including remittance reports and post-dated check (PDC) reports, within established deadlines.
• Manage all chargeback disputes from start to finish, including gathering documentation, preparing responses, and maintaining accurate records.
• Monitor employee phone calls for quality assurance, professionalism, compliance, and adherence to company policies and procedures.
• Track employee call counts and maintain performance records.
• Monitor office voicemail and route messages to the appropriate employee.
• Schedule interviews with prospective employees and assist with the hiring process.
• Review ADP daily for missed punches, timekeeping discrepancies, attendance concerns, and PTO requests, escalating issues when appropriate.
• Maintain accurate electronic records and ensure all documentation is complete and properly organized.
• Assist the company owner with administrative projects and operational tasks as assigned.
• Identify opportunities to improve administrative processes and workflow efficiency.
• Maintain the highest level of confidentiality regarding company, client, consumer, and employee information.
• Perform additional administrative duties as assigned.

• Previous administrative experience required; collections, financial services, or office operations experience preferred.
• Excellent organizational skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently with minimal supervision.
• High level of professionalism, discretion, and integrity.
• Proficiency with Microsoft Office, email communication, and general computer applications.
• Ability to quickly learn company software and internal systems.
• Experience with ADP or similar workforce management software is preferred.